Forming Win-Win Partnerships
About IT Problem Solver, Inc.
Based in Orange County, California, IT Problem Solver, Inc. was formed in July 2000 when the company founders noticed an alarming trend: too many small to medium-sized companies were unable to capitalize on the latest business hardware and software advances. This widened the gap between smaller, customer-focused companies and their larger competitors who could afford enterprise-level hardware, software and staff. It was apparent that the smaller company would be at a competitive disadvantage every day.
Over the years, IT Problem Solver has used innovative techniques to maximize the performance of small and medium-sized companies’ information systems, helping them manage key customer and financial information better.
Each IT Problem Solver specialist understands that technology is only a tool for your business. That’s why our audits, enhancements and services are recommended and provided when they make sense from a business standpoint. Our goal is to quickly assess a company’s current situation rather than focus on its past faults. We provide an honest, dependable solution with measurable results. Our success is measured by the long-term relationships we build and the effectiveness of the services we provide.
Experienced – Agile – Dependable
With 17 years of successfully completed IT projects, we have gained expertise in various fields of IT industry. Our extensive skill set, deep practical knowledge and best practices implementation ensure complete satisfaction in your software development, web development, hosting, email protection, network and workstation management. Our expertise allows us to provide high quality It services that completely meet out customers needs and win recognition from industry partners.
In a critical situation, little is more critical than time. Days, hours or even minutes of your network being down, website being unavailable or software application working unstably can have devastating effect on your business success. When you work with IT Problem Solver, you have nothing to worry about. Our technical specialists are available around the clock every day to ensure that our customers can get immediate support any time they need it. We believe that in today’s world, the statement “time is money” is true more than ever, so we are devoted to the stability, speed and safety of the services and solutions we provide
We believe that reliability is a key element of IT project quality whether it is network optimization or website development. The reliability, stability, and security of our solutions make our customers confident in the results. IT Problem Solver methodology presupposes quality control and the reliable support of services that we provide and solutions that we manage, at any level or stage. We do not hesitate to invest into constant improvement of our quality assurance program, as we know that this is an investment into our customers’ business stability and mutual success.
Values
Here at IT Problem Solver, we are guided and motivated by the following 3 core values:
Customer Comes First
We do our best to exceed the customers’ expectations and to deliver unmatched service and value to them. We believe that we succeed only when our customers are successful; therefore, we strive to provide high-quality service and cutting-edge solutions to help their businesses thrive. We treat our customers the way we want to be treated and are committed to building a long-term and mutually rewarding partnership with each customer.
Performance, Effectiveness, Quality
To ensure that our customers get the desired results within the required time and budget we constantly update our own tools and technologies to improve the speed and quality of our work. Improving our customer’s business performance is the key goal of all our activities. The main purpose of our solutions is to cut customer costs and to allow them to work more efficiently. We pay special attention to quality in each aspect of our work: from hiring talented specialists to using the latest technologies in our custom-tailored solutions.
Respect for people and teamwork
Respect for each other and for our partners and customers helps us all work as a united team. We believe that mutual respect and support brings collective success. Treating everyone as a valuable individual as well as sharing and respecting the values, views and opinions of each other is the inner strength of our team. We believe that working together is the only way we can get the job done efficiently and effectively.